In this summary you'll learn the 7 principles for having crucial conversations in a productive way.
As the authors of Crucial Conversations tell us, most human problems lie in how people behave when others disagree with them about important and emotional issues.
How these moments turn out often decide the trajectory of your life. Which is why having a strategy you can rely on to produce results in those moments is so crucial.
In this summary you'll learn the 7 principles for having crucial conversations in a productive way.
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